Customer Service

Lene Hair guarantees to provide best quality human virgin hair at cost-effective rates and trusted customer service for its customers. Each product is shipped only after getting it checked by many teams to ensure customer satisfaction.

We care about our customers across the globe and make sure completely satisfied when shopping for Line hair products. If you have any questions or doubts, please feel free to contact us. Our customer care is quick to respond each query.

PRE-SALES SERVICE:

1) Quick Reply: Our customer care responds to each query in no time. We can be reached through mail, call, among others.

2) Round the clock service: We work round the clock, and thus save more time for your order.

3) Products are checked: Each product is carefully checked by different departments to ensure satisfied customers.

4) Get packages tracking service: With the tracking number, you can check the whereabouts of your items.

5) Order facility: You can order any item you like available on our portal at any point in time

AFTER-SALES SERVICE:

1) Best service: You can refund the item any time. Contact us to get more service

2) Timely and effective response: Your queries and concerns will be resolved in no time

3) Reasonable return policy: We will be responsible for the items that are not non-artificial damaged, and sent by wrong type, color, or length within a week.

4) Quality after-sale service: We guarantee professional after-sale service for each of our products.

5) Smooth refund policy: If you do not like the product whatsoever the reason, you can return anytime and we will not ask you a question.

6) Professionals improve quality: We have a team of professionals to improve quality and usefulness of our products.

NOTICE:

We have outsourced our logistics services to a third part company so you must contact us if you are not satisfied with the courier service. We will take timely action in order to keep our every customer satisfied.

Lene Hair logistics partners will take the risk of product damage in the process of shipping and logistics services.Once you receive your order, make sure you check it from different aspects in order to ensure that you got the right products.

Lene Hair is a customer oriented company so tries it best to keep each customer happy with its products and services. Our charges are nominal as we believe is service and customer retention.

Contact us now to get more information about our products and services.

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